Travel Agency Operations Course

Date/s: 19-21 February 2020
Time/s: 9:00 AM - 5:00 PM
Venue: Bahay Tsinoy, Kaisa Heritage Centre, Anda cor. Cabildo Sts., Intramuros, Manila

The Travel Agency Operations Course is a basic skills training program focusing on outbound travel for new travel professionals. It has been designed to meet the growing demand for well- trained staff in the travel industry.

The course materials have been produced by a team of travel professionals and training specialists from the airlines, travel agency, and tour operations businesses and are reviewed periodically in accordance with IATA standards. Training manuals used are based on training manuals used by the Association of South East Asian National Tourism Associations (ASEANTA).

The APTTI certificate guarantees a high standard of training and has gained industry recognition and acceptance. The APTTI Certificate is required by the Department of Tourism for travel agencies applying for DOT accreditation.

The course fee of Php 14,000.00 (VAT Inclusive) covers handouts, lunch, AM & PM snacks, and certification of completion accredited by the DOT.

Limited slots only. Call/email Elli A. Ella for registration/payment details.



Day 1
9:00 AM – 5:00 PM

- How to Open a New Travel Agency
- Accreditation Requirements for a Travel Agency
- Overview of Travel Agency Operations
- Documentation Services
- Other Products and Services Offered By a Travel Agency
- The Philippine Travel Industry Associations


Day 2
9:00 AM – 5:00 PM
- World Geography / Itinerary Planning
- Reservations
- Ticketing
- Philippine Geography
- Inbound & Local Tour Operations
- Tour Costing


Day 3
9:00 AM – 5:00 PM
- Quality Customer Service and Effective Communication
- Telephone Etiquette
- Overview and Trends in the Philippine Tourism Industry
- Travel Agency Selling Strategies
- Digital Marketing
- Wrap Up Session
- Awarding of Certificates of Completion